Frequently Asked Questions (FAQs)

To earn the dividends associated with a specific tier, your balance must reach the minimum balance requirement of that tier. Dividends are calculated on actual daily balances. If your daily account balance falls below $500, you won't earn dividends until your daily balance again reaches $500. Dividend rates are declared monthly, compounded daily, and paid monthly into money market accounts.

If your daily account balance falls below $500, you won't earn dividends until your daily balance again reaches $500.

If your balance falls below the minimum of a tier, you’ll earn dividends at the rate of the tier that matches your account balance. For example, if you move from the third tier to the second tier, you’ll earn dividends at the rate associated with each tier for the days that your balance fell within those tiers.

It depends on whether your IRA is a share or certificate account. If you have an IRA share, you can add money to your account whenever you like, up to your personal IRA contribution limits. If you’re unsure about your contribution limits, check with your tax or financial advisor.

If you have an IRA certificate, once you open the certificate, you can’t add money to it until its term ends. However, you can preschedule a transfer, so you automatically add money to the certificate as soon as it “matures” (its term ends). You have a 10-day grace period after your certificate matures to add money or transfer your balance to another account. After the 10 days, we’ll automatically re-deposit your balance into another certificate of the same term.

In all cases, it’s your responsibility to make sure you don’t deposit more into your IRA accounts than the current tax law and your personal income limits allow. If you’re unsure about your contribution limits, check with your tax or financial advisor.

It depends on whether your Coverdell ESA is a savings or certificate account. If it’s a savings share, you can add money to the account whenever you like. Your beneficiary is eligible to receive a total of $2,000 in Coverdell account contributions each year, from all sources.

If you have a Coverdell ESA share certificate, once you open the certificate, you can’t add money to it until its term ends. However, you can preschedule a transfer, so you automatically add money to the certificate as soon as it “matures” (its term ends). You have a 10-day grace period after your certificate matures to add money to it or transfer your balance to another account. After the 10 days, we’ll automatically re-deposit your balance into another certificate of the same term.

If you open an IRA share, there’s no minimum balance on this account.* If you open an IRA share certificate, you can open an account with just $500, no matter which term you choose (from 3 to 60 months).

*If you’re a new PSECU member, you’ll need to deposit a $5 minimum deposit in a Regular Savings Share Account (S1) to create and retain your membership.

If you open a Coverdell ESA savings share, there’s no minimum balance on this account.* If you open an IRA share certificate, you can open an account with just $500, no matter which term you choose (from 3 to 60 months).

*If you’re a new PSECU member, you’ll need to deposit a $5 minimum deposit in a Regular Savings Share Account (S1) to create and retain your membership.

You can:

• Directly transfer IRA funds from one financial institution to another
• Rollover IRA funds from another IRA or qualified plan
• Make one-time distributions (withdrawals) or automatic distributions (withdrawals)
• Convert Traditional IRA funds to Roth IRA funds (but this may require opening a new account)
• Recharacterize (change) a contribution (Traditional to Roth or Roth to Traditional)

For any changes to your existing IRA, contact us or log into your PSECU account.

Annual contributions can be withdrawn at any time without IRS penalty. In order to withdraw earnings tax and IRS penalty free, the Roth IRA must be open for 5 years and the withdrawal must be made for one of the following reasons: age 59 1/2, death, disability, or a first home purchase.

Stop by our Financial Education Center on campus or call 1.800.237.7328 to request an application.

It may be helpful for your sender to speak to the International Banking staff at their financial institution when making their request to ensure that the request is fully understood. This could be a specialist, a head teller or even a bank manager.
The following information should be provided to the sending bank for accurate routing to your PSECU account.

• PSECU's SWIFT number: PSEMUS31
• Clearing Code*: FW231381116
• Beneficiary Bank Name: PA State Emp CU, Harrisburg PA
• Beneficiary Account Number: Your 10-digit PSECU checking account number - found on your PSECU Checks - or your PSECU member account number
• Beneficiary Name & Address: Your name and address as it appears on your PSECU account

* This is optional information that may be helpful to some sending institutions.
Note: Wires must be in U.S. dollars.
PSECU's experienced Wire Transfer Analysts are ready to answer your questions and assist you with your Wire Transfer needs. Simply email us through online banking or call us at 800.237.7328, extension 3868. Our Analysts are available Monday through Friday, 8 a.m. to 4 p.m. (ET).

To transact internationally, you may elect to have the authorized receiver set up an ACH debit to remove money from your PSECU account. For security purposes, do not share your personal information with anyone who is not authorized to access your account.
To receive an ACH debit from your PSECU account, the sender will need the following information:

• PSECU's ABA/Routing Transit number: 231381116
• Your PSECU Checking Account Number: As it appears on the bottom of your PSECU checks. This is a 10-digit number and leading zeroes must be included.
• Your PSECU Member Number for Savings debits: This is a 10-digit number and must include any leading zeroes.

Additionally, you may request a money transfer service such as Western Union Online FX, MoneyGram or other such services to perform the International Wire Transfer*. To fund the transfer, the service provider may either electronically debit your PSECU account or you may elect for PSECU to wire funds to the service provider. All wires to service providers must be to domestic institutions only.

* Funds must be on deposit in your PSECU account for 4 full business days before they may be wired. Funds deposited by Direct Deposit or incoming wire transfer are not subject to the 4-day restriction.

No, not all ATMs accept deposits. Some are withdrawal only ATMs, which means you can take cash out, but not deposit it. Others may only allow deposits from individuals with accounts at that financial institution. You can find ATMs that allow withdrawals and/or deposits at the locator above.

In addition to cash, you can deposit the following through an ATM: personal checks, money orders, traveler's checks, rebate checks, and insurance checks. Foreign checks or foreign money orders can’t be deposited through an ATM. Generally, the payee(s) should endorse all checks on the back only. Failure to endorse these items correctly may result in the deposit being reversed from your account.

In addition to depositing through an ATM, you can also use mobile deposit to deposit checks to any share. In the mobile app, simply endorse the back of the check, and in the mobile app, snap a picture of the front and back of your check and follow the prompts. You’ll see a drop-down menu to select where you want to deposit the check and complete the process. It’s worth noting that some checks may have a box to check on the back for mobile deposits. If it doesn’t, make sure to include the words “For Mobile Deposit Only” below your signature.

You can deposit into any ATM that accepts deposits. Please note, however, that if you're using a non-PSECU ATM and a deposit option doesn't display on the screen after you insert your card, the ATM owner doesn't participate in deposit sharing, which means you cannot deposit into your PSECU account from that ATM. If the machine does accept deposits, simply follow the instructions as they appear on the ATM screen. We recommend selecting Yes when asked about receiving a receipt.

Setting up direct deposit with PSECU is quick, secure, and easy. Here’s how it works:

• Information needed. You’ll need your employer’s or payroll provider’s name and login credentials from your payroll provider.
• Three easy steps
  1. Select your employer. Search for your employer from the Pinwheel database, which has over 2 million options.
  2. Log In securely. Enter your payroll account credentials to securely connect your payroll information with PSECU. Don’t worry. This process is safe. Pinwheel takes security just as seriously as we do. From the moment you enter your payroll details, your information is protected with top-notch security. This step makes sure that your paycheck goes to the right place.
  3. Confirm your details. Choose where your money should go and how much of your paycheck you want directly deposited (full or partial paycheck) and the share(s) you want your funds deposited to - checking, Regular savings, additional savings, money market, or a combination, whatever works best for you.

 

Direct deposit typically becomes effective within one to two pay cycles, depending on your employer’s processing time. It’s important to note that your information is protected throughout the process, ensuring that your direct deposit is set up both securely and privately.

Pinwheel is a third-party application vendor we’ve contracted with to provide you with a digital, paper-free way to manage your direct deposit. Pinwheel connects to over 2 million employers and 1,800 payroll providers, covering 85% of the U.S. working population. We’re always looking for ways to enhance your digital banking experience, and with Pinwheel, we’re now able to offer you an easy and secure way to set up, switch, or update your direct deposit directly from your PSECU account in online banking or the mobile app.

Foreign checks and foreign money orders cannot be deposited using an ATM or Mobile Banking. Any check issued to you by a financial institution in another country should be mailed to:

PSECU Payments Unit
P.O. Box 67013
Harrisburg, PA 17106-7013

The rewards calculated from the previous statement period will post to your Regular share on the first day of the following month. You do not have to manually redeem your rewards.

You can deposit money to your savings account four different ways:

• Deposit funds at an ATM that accept deposits. Search for an ATM near you.
• Make a mobile deposit using your smartphone and our mobile app.
• Set up Direct Deposit or Payroll Deposit so money is deposited automatically to your savings account. Get more information on Direct and Payroll Deposit.
• Mail in your deposit to: PSECU P.O. Box 67012 Harrisburg, PA 17106-7012. Log into your account to request deposit slips.

You have many deposit options with PSECU.

Mobile Deposit - Deposit checks securely through our mobile app. Simply log in and select Deposits, endorse your check, and follow the on-screen prompts.

Direct Deposit / Payroll Deduction - There is no cost and your pay (or a portion of your pay) is deposited on the morning you get paid. Talk to your employer about getting started. PSECU's routing transit number is 231381116.

Direct Payment - You may have funds electronically transferred from another financial institution to make automatic loan payments. There is no charge for this service. Ask for a PSECU Direct Payment Authorization form to get started. PSECU's routing transit number is 231381116.

ATM Deposits - Use a depository ATM to deposit funds.

Mail Deposits - Mail deposits with a PSECU deposit slip indicating where you want the funds deposited. To request deposit slips, log into your account at psecu.com, and click "Apps and Forms" under Quick Links.

Mail Deposits & Loan Payments to:
PSECU
P.O. Box 67012
Harrisburg, PA 17106-7012

Counter Deposits - Deposits may be made to any share in any amount by cash, check or other item for deposit at our main office or our Strawberry Square Service Center.

If you have any questions, please contact us.

Your PSECU Shares, Money Markets and Certificates are federally insured by the National Credit Union Administration (NCUA) up to $250,000, the maximum allowed by law. In addition to the $250,000 of insurance provided on an individual account or combination of individual accounts, you are also insured up to $250,000 for any combination of accounts you may hold jointly with other individuals.

IRAs are insured separately from other PSECU shares. Traditional and Roth IRAs are insured up to $250,000.

The chart below is a snapshot of specific check types, cut-off times, and availability. In most situations, $500 will be available immediately.

Funds Availability Chart

In the event of a discrepancy between this chart and the Funds Availability Policy, the Funds Availability Policy will control.

This helpful video illustrates the funds availability timeline for mobile deposit.

Deposits initiated from another financial institution via an external account will be made available by the 3rd business day following the day of the deposit.

Please visit psecu.com/atms and enter your address or zip code in the Search box to generate your search, then select “Show PSECU-Owned ATMs Only” to populate PSECU-owned ATM results.

All ATMs that use the brand name PSECU in our ATM locator found at psecu.com/atms are proprietary ATMs. All others are non-proprietary ATMs. Alternately, proprietary ATMs are identified at the ATM with the PSECU logo.

Our policy is to delay the availability of funds from your cash and check deposits. During the delay, you may not withdraw the funds in cash, and we won’t use the funds to pay checks that you’ve written or to pay loans held at PSECU. The length of the delay varies depending on the timing, transaction channel, and type of deposit. Please note that none of the changes to availability impact dividend earnings. Dividends will continue to accrue from the date the deposit is received.

Yes, the availability of your check deposit will apply to checks deposited in-person, via a mobile deposit, at an ATM, or received by mail at PSECU.

Yes, business accounts are included in the Funds Availability Policy.

• Mailed Deposits: Before 3 p.m. on the day funds are received in the mail; however, if the deposit is made after 3 p.m. on a business day or on a non-business day, we’ll consider our next business day to be the day of deposit.
• ATM Deposits: Before 3 p.m. on the day funds are deposited via an ATM; however, if the deposit is made after 3 p.m. on a business day or on a non-business day, we’ll consider our next business day to be the day of deposit.
• Mobile Deposits: Before 8 p.m. on the day funds are accepted through mobile deposit; however, if the deposit is made after 8 p.m. on a business day or on a non-business day, we’ll consider our next business day to be the day of deposit.
• In-Person Branch Deposits: Before 4 p.m. on the day funds are deposited in person at a branch; however, if the deposit is made after 4 p.m. on a business day or on a non-business day, we’ll consider our next business day to be the day of deposit.
• Night Depository Deposits: Before 4 p.m. on a business day, on the day of your deposit; however, if the deposit is made after 4 p.m. on a business day or on a non-business day, we’ll consider our next business day to be the day of deposit.

Dividends will accrue from the date the deposit was received.

If you have any questions, you can reach us at 800.237.7328. We are available Monday through Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to 5 p.m. (ET). You can also use digital banking to send a secure message or initiate a chat session.

Yes. PSECU is federally insured by the National Credit Union Administration (NCUA). Information on federally insured credit unions can be found at NCUA.gov.

All PSECU deposit shares, including checking, Regular, additional savings, money market, and certificates, are federally insured by the National Credit Union Administration (NCUA) up to $250,000, the maximum allowed by law. In addition to the $250,000 of insurance provided on an individual account or combination of individual accounts, funds are also insured up to $250,000 for any combination of accounts members hold jointly with other individuals.

IRAs are insured separately from other PSECU shares. Traditional and Roth IRAs are insured up to $250,000.

Credit union members have never lost a penny of insured savings at a federally insured credit union. The NCUA-managed insurance fund has the backing of the full faith and credit of the U.S. government.

We make your deposited funds available to you on the same business day that we receive your deposit. Once the funds are available, you can withdraw them or access them in digital banking.

We get it. All this jargon is similar, so it can be confusing to know what each term refers to. A “payroll deposit” typically means an employee’s entire paycheck is being sent to an account at a financial institution. “Payroll deduction” describes a portion of a paycheck being sent to an account at a financial institution. On the other hand, “direct deposit” means any amount of money from any source that’s electronically deposited into an account.

Yes. To do so, direct deposit will need established at both PSECU (using Pinwheel) and your other financial institution.

No. Your card PIN and your member account PIN are separate. While you can choose the same PIN for both, they are not automatically the same. It's important to keep your PINs secure and not share them with anyone. If you’ve forgotten or need to reset your debit card PIN, call us at 800.237.7328.

You can deposit into any ATM that accepts deposits. If you're using an ATM and a deposit option doesn't display on the screen after you insert your card, the ATM owner doesn't participate in deposit sharing, which means you can’t deposit into your PSECU account from that ATM. If the machine accepts deposits, follow the instructions as they appear on the ATM screen. We recommend selecting Yes when asked about receiving a receipt.

Yes, you can typically use both a debit card and a credit card at an ATM. Keep in mind that using a credit card at an ATM (called a cash advance) may result in additional fees and higher interest rates, so it's generally recommended to use a debit card for cash withdrawals.

You can access your PSECU account at ATMs around the world. To find one on your travels, use Allpoint’s locator or the Visa® Global ATM Locator. Please note that not all ATMs found in Visa’s Global ATM Locator are surcharge free.

Debit card rewards are calculated from the previous statement period and then posted to your Regular savings share on the first of each month. To find your debit card rewards, simply log into your account via online banking or in the mobile app and click Regular Share under the Accounts tab.

Awesome! We’re happy to have you as a member. Adding a debit card is simple:

• In digital banking, select Add a Product under the Accounts tab in the main menu.
• Next, choose Checking Services.
• Select Visa® Debit Card and click Next.
• Follow the prompts to add a four-digit PIN and additional cards and confirm your request.

 

 

 

 

 

Stay in the know. Debit card alerts provide you with up-to-date notifications about your card’s activity. Some key alerts include being notified when:

• An additional debit card is added to your account.
• Your spending limit is increased or reset.
• Your debit card is locked or unlocked.
• Your debit card is near expiration.
• A purchase is made with your debit card.
• An ATM transaction occurs with your debit card.
• Travel plans are added to your debit card.

Adding or managing your alerts is easy in digital banking. Simply go to the main menu at the top left, choose Profile & Settings, then click Alerts (online banking) or Manage Alerts (mobile app).

Manage your card alerts.

 

Yes! Most digital wallets like Apple Pay®, Google Pay™, and Samsung Pay® are compatible with PSECU debit cards. To add your PSECU debit card to your digital wallet:

• Open the digital wallet app on your smartphone.
• Look for an option to Add Card or Add Payment Method.
• Scan the front of your debit card with your phone’s camera or manually enter the card details.
• Follow the prompts to verify your identity, if needed.
• Once verified, your PSECU debit card will be added to your digital wallet and ready to use!

 

Apple Pay®, Google Pay™, Samsung Pay®: Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, Google Pay, and the Google Play logo are trademarks of Google Inc. Samsung Pay is a trademark of Samsung Electronics Co. Ltd. 

Your contactless card contains an embedded antenna that securely transmits information to the payment reader. When you pay, tap your card within 1-2 inches of the contactless symbol on the payment reader. A checkmark, green light, or audible beep will indicate that your transaction is complete.

You have complete control of where your direct deposit will be distributed and how much you want directly deposited - full paycheck or partial paycheck. You can choose to deposit your full paycheck into one account, or you can split it between multiple accounts. For example, you can allocate a percentage to your checking account and another portion to your savings share or money market account.

Yes. To do so, direct deposit will need set up in each individual account in digital banking. Be sure to select “partial portion” when allocating funds to each account. It’s important to note that a direct deposit can only be made to an account where the payee on the check is the account owner.

While Pinwheel is designed specifically for payroll deposits, other non-payroll deposits may need to be set up separately with the respective provider. Non-payroll deposits may include tax refunds, government benefits, dividend payments, pensions, annuities, and child support.

If you don’t see your employer listed in the Pinwheel database, don’t fret! It’s possible that your payroll provider isn’t directly connected with Pinwheel yet. If you’re unable to find your employer, Pinwheel will prompt you to complete a direct deposit form that can be downloaded as a PDF and provided to your employer.

If you can’t remember your payroll login credentials, you’ll need to reset them through your employer’s payroll provider. Most systems offer a “Forgot Password” or “Forgot Username” option to help you recover your login information. Once you have your credentials, you can continue with the direct deposit setup.

After you complete your setup in Pinwheel, a success screen will appear at the end of the process confirming your new direct deposit preferences. Additionally, you’ll see the change reflected in your account within one to two pay cycles. You can always check your account to confirm that your funds are being deposited as expected or confirm with your employer.

If you have 100% of your paycheck allocated to other financial institutions and it's split between more than one of them, you won't be able to use Pinwheel to set up or adjust your direct deposit with PSECU. To make any changes if you’re in this situation, you’ll need to contact your payroll administrator directly. They’ll be able to help you adjust your payroll allocations to include PSECU.

Our One-time Online Loan Payment Service allows you to make quick, one-time payments from another financial institution. This type of payment can be done using your computer, tablet, or smartphone. To use one-time payments, you’ll need to provide the routing number and account number for your other financial institution. This information can typically be found at the bottom of your checks. Your financial institution can also provide this information to you.

Our ABA Routing / Transit number is 231381116.

Check your account history. If you paid it twice you will see two bill payer payments on your history.

At this time, credit card and debit card payments are not accepted in the one-time payment service system. We encourage you to sign up for digital banking to use other payment options.

You will need to delete the current bill and re-add it with the new address.

Your payment is made by one of two methods:

Electronic payment – An electronic transfer from your Checking (S4) account to the Payee/Merchant account is made on the payment date you specify. Please allow at least three business days for the Payee/Merchant to receive your payment.

Check payment – A paper check is mailed to the Payee/Merchant.The Payee/Merchant handles the payment as a regular paper check. Please allow at least 5-10 business days business days for the Payee/Merchant to receive your payment.

You can tell how your bill was sent by noting the symbol for paper checks or for electronic bill (e-bill) payments on your bill payer listing.

To discontinue a direct debit or automatic payment, you must contact the company that is sending the item and request that they discontinue the process. They may require the request to be received within a specific timeframe. You must comply with their request to have the debit/payment discontinued. PSECU cannot stop the process on your behalf.

Once you’ve fully complied and completed all necessary steps in the company’s discontinuation process, you must monitor your account one full billing cycle to be sure the company has successfully completed their end of the process. If the transaction still processes after you’ve waited the required timeframe, please immediately contact PSECU to discuss the issue at 800.237.7328, extension 2530.

Please check your payment information and notify your Payee/Merchant of the situation. If your information is correct and it has been at least 15 business days since the payment was sent, you may consider a stop payment if the item was a paper check. If the item was electronic, please contact us.

Once you have requested it, it can take up to three days to be added to our list. Search for it again. If you don't see it, please call us.

Your payment from an external account will post to your PSECU loan on the day it was scheduled between 8 p.m. and midnight. PSECU loan payments scheduled prior to 8 p.m. for the current day from an external account will be credited to your PSECU loan that same day, even on weekends and holidays. After 8 p.m., you may schedule your payment to be posted on the following day at the earliest, even on weekends and holidays.

The setup of a recurring payment from external accounts are not permitted on Visa^®s or past-due loans. In regards to past-due loans, with the exception of Visa^®s, once they are brought current, you may setup a recurring payment from an external account transfer.

Replacing a current payment method on a loan requires the setup of a recurring payment. The setup of recurring payments from external accounts are not permitted on Visa^®s or past-due loans. In regards to past-due loans, with the exception of Visa^®s, once they are brought current, you may replace its current payment method with a recurring external account transfer.

If the member you transferred the money to has not claimed the funds, you can cancel the transfer.

PSECU offers same day and next day domestic wire transfers from your PSECU account, Monday through Friday. There is a $20 charge for each transfer made. A domestic wire transfer is defined as using only financial institutions within the U.S. banking system to send to Recipient or Beneficiary accounts held within the U.S. and their territories.

Funds transfers are available on sole proprietorship accounts only. There is no legal separation from the individual and the business in this entity type. Other entity types have different levels of separation and liability between the person and the business, therefore we do not allow such transfers to occur.

Select Transfers, then select External Accounts. Select the external account that you need to verify, and then select Verify Account. Enter the amount that was deposited to your account at your other financial institution and follow the screen prompts. Once you add your external account and complete verify the account, you will not need to do it again, unless you remove the external account and want to add it back again.

If you enter the wrong amount when verifying your external account, the screen displays a message, “The deposit verification process is currently locked on your account." You will need to call us to resolve the issue.

You can use your external account to pay all loans you have at PSECU, except a mortgage. You can schedule a recurring transfer from your external account to your PSECU loans except for Visa^®s or past-due loans. In regards to past-due loans, with the exception of Visa^®s, once they are brought current, you may setup a recurring payment from an external account transfer. You cannot schedule a recurring transfer from your external account to a Visa^® loan. To set up an automatic transfer for your loan, please call us.

Your payment from an external account will post to your PSECU loan on the day it was scheduled between 8 p.m. and midnight. PSECU loan payments scheduled prior to 8 p.m. for the current day from an external account will be credited to your PSECU loan that same day, even on weekends and holidays. After 8 p.m., you may schedule your payment to be posted on the following day at the earliest, even on weekends and holidays.

Replacing a current payment method on a loan requires the setup of a recurring payment. The setup of recurring payments from external accounts are not permitted on Visa^®s or past-due loans. In regards to past-due loans, with the exception of Visa^®s, once they are brought current, you may replace its current payment method with a recurring external account transfer.

To transact internationally, you may elect to have the authorized receiver set up an ACH debit to remove money from your PSECU account. For security purposes, do not share your personal information with anyone who is not authorized to access your account. Additionally, you may request a money transfer service such as Western Union Online FX, MoneyGram or other such services to perform the International Wire Transfer*. To fund the transfer, the service provider may either electronically debit your PSECU account or you may elect for PSECU to wire funds to the service provider. All wires to service providers must be to domestic institutions only. * Funds must be on deposit in your PSECU account for 4 full business days before they may be wired. Funds deposited by Direct Deposit or incoming wire transfer are not subject to the 4-day restriction.

PSECU's ABA/Routing Transit number: 231381116 Your PSECU Checking Account Number: As it appears on the bottom of your PSECU checks. This is a 10-digit number and leading zeroes must be included. Your PSECU Member Number for Savings debits: This is a 10-digit number and must include any leading zeroes.

It may be helpful for your sender to speak to the International Banking staff at their financial institution when making their request to ensure that the request is fully understood. This could be a specialist, a head teller or even a bank manager. The following information should be provided to the sending bank for accurate routing to your PSECU account. - PSECU's SWIFT number: PSEMUS31 - Clearing Code*: FW231381116 - Beneficiary Bank Name: PA State Emp CU, Harrisburg PA - Beneficiary Account Number: Your 10-digit PSECU checking account number - found on your PSECU Checks - or your PSECU member account number - Beneficiary Name & Address: Your name and address as it appears on your PSECU account This is optional information that may be helpful to some sending institutions. Note: Wires must be in U.S. dollars.

To make regular recurring deposits, you must be one of the following on the child’s account: primary owner, joint owner, or the custodian. 

You’ll need to take two separate actions to make automatic deposits using our transfer service. First you need to link the two accounts, then you need to set up recurring transfers. The steps are slightly different between online banking and mobile banking. The instructions are organized to show how to complete the linking and recurring transfers steps for each platform.

For 61- to 72-month loans, the minimum amount financed must be at least $12,000. For 73- to 84-month loans, the minimum amount financed must be at least $20,000.

Dealers should list PSECU on the title at this address:

Pennsylvania State Employees Credit Union
P.O. Box 67013
Harrisburg, PA 17106-7013

There are no PSECU application fees for equity loans or lines of credit, but third-party fees may be charged. For example, there may be third-party notary fees since PSECU requires the execution of the loan in front of a notary public. Late fees may apply.

You may refinance your home equity loan or line of credit by applying online. If you’re refinancing a home equity loan or line of credit with a new one, you’re required to borrow an additional $5,000 above your current equity loan balance.

Great news: You can use your home equity for anything! Home renovations are a common use of equity funds, but your home’s equity could help to pay for education expenses, debt consolidation, medical bills, emergency funds, and more. You can even use it to pay off a home equity loan or mortgage from another financial institution. The possibilities are endless.

Accessing your available cash is easy! Simply log into your account and transfer money from your line of credit into your checking or Regular savings share.

After you submit your mortgage application, a PSECU mortgage consultant will review your application. We’ll answer any questions you may have and, if you're qualified, provide you with a prequalification letter if you’re purchasing a home. The prequalification letter lets you know exactly how much house you can afford and helps you make a strong bid to the seller.

We will finance properties that are:

• Located in the state of Pennsylvania
• Recorded with PSECU listed as first lien holder. The property secures your mortgage loan.
• Titled after purchase in the name(s) of individual(s), not a trust
• Owner-occupied homes, vacation homes, or residential non-owner occupied properties with one, two, three, or four units. Some exceptions apply.
• Condominiums or residences within a Planned Unit Development (PUD) that meet certain criteria. Please contact our mortgage consultants for more information.

We will not finance properties that are:

• Single-wide manufactured homes
• Timeshares
• Not in acceptable marketable condition
• Non-owner-occupied condo or manufactured homes
• Located outside Pennsylvania

You may request to waive an escrow account if the loan-to-value (LTV) is 80% or lower, taxes and insurance have been paid timely in the past, and you have the ability to pay them on your own.

The loan-to-value (LTV) ratio is the loan amount displayed as a percentage of a property’s market value. Maximums vary by property type. You don’t have to borrow the maximum LTV, but the guidelines tell you your borrowing limit.

Fixed-rate mortgages have a fixed interest rate for the life of the loan. The monthly payment for principal and interest on a fixed-rate loan stays the same every month for the term of the loan.

You have the option to buy down the interest rate by paying discount points upfront. You can choose to lock in your interest rate once you’ve signed a sales agreement, or wait until closer to closing.

Our adjustable-rate mortgages (ARMs) offer a competitive starting rate that is fixed for either 1, 3, 5, or 7 years, depending on the terms of the loan. After the initial fixed period, the rate can adjust annually. Caps for the adjustable-rate mortgages are 1/5, which means your interest rate will not adjust more than 1% up or down per year after the initial fixed-rate period. The rate will increase no more than 5% from the initial rate over the life of the loan. Contact us to discuss your specific situation.

Each point is equal to one percent of the loan amount. The cost of points is added onto closing costs and may buy down to a lower interest rate than what is posted. Please contact a mortgage consultant for more information.

Private Mortgage Insurance (PMI) is generally required for loans with a loan-to-value (LTV) ratio greater than 80%. This coverage helps protect the lender in case you can't make your payments and default on the loan. PMI makes it possible for borrowers with small down payments to buy a home.

Collateral Protection Insurance (CPI) is an insurance coverage program designed to provide insurance to members who do not have, are unable to obtain, or fail to provide proof of auto insurance to PSECU. This program allows the member to file claims for physical damage to or theft of their vehicle. This insurance is provided for an additional premium that will be added to the member’s loan balance. This premium will be refunded if/when adequate insurance proof is provided for the timeframe in question. Note: this insurance does not provide coverage for bodily injury or property damage liability.

PSECU has partnered with ImCovered/SWBC for this program. Members may receive communication from ImCovered/SWBC’s support center via email from PSECU@imcovered.com or via mail from PO Box 691648, San Antonio, TX 78269-1648 or PO Box 60070, Harrisburg, PA 17106. Members can contact the support center via email (PSECU@imcovered.com) or phone (833.886.6167) and can visit the ImCovered site at psecu.imcovered.com.

Members will be contacted by ImCovered/SWBC if the member has any of the following:

• No insurance
• Expired or canceled insurance
• Missing or inaccurate lienholder
• Inadequate coverages
• Audit for continuous coverage carriers

Members will receive communication regarding their auto insurance from ImCovered/SWBC. This is a partner of PSECU, and their communications to members are legitimate.

Members will be contacted either via email (PSECU@imcovered.com) or via mail through a series of letters (PO Box 691648, San Antonio, TX 78269-1648 | PO Box 60070, Harrisburg, PA 17106). These letters and emails will be sent to members who have not provided a satisfactory insurance declaration page as proof of adequate auto insurance coverage.

Members can contact and/or submit their insurance documentation by:

• Emailing PSECU@imcovered.com
• Calling the program’s support center at 833.886.6167
• Mailing documents addressed to PSECU to PO Box 691648, San Antonio, TX 78269-1648 or PO Box 60070, Harrisburg, PA 17106
• Visiting PSECU.imcovered.com

Note: members will need the Unique Identification Number located on the letter that was received. Once proof of insurance has been submitted, it may take up to 5 business days to process and issue any refunds (if applicable). Once processed, a letter confirming status update will be sent to the member.

If you received an email or letter notice from ImCovered/SWBC, then PSECU does not have a copy of your current insurance declaration page showing adequate proof of insurance coverage. Please submit a copy of your insurance declaration page through one of the approved channels listed above.

Report unrecognized charges. Ask about suspicious card activity. Lock your card.

Nationwide: 800.237.7328, ext. 3872

Nationwide: 855.893.4964
International*: 717.409.3757
*Not a toll-free number; regular charges apply

Report suspicious emails by forwarding to abuse@psecu.com. This inbox is for incoming messages only, and you will not receive a response.

Call us at 800.237.7328 to report security concerns such as digital banking compromises or identity theft. We’re available Monday through Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to 5 p.m. (ET). Outside of business hours, if you have security concerns, please log into your account to lock your card(s), change your login credentials, and monitor your transactions.

You can find all of the benefit information on the TurboTax page.

Yes. Apply online or request a paper application at 800.LOAN.555 Monday through Friday 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 5 p.m. (ET).

Dealers should list PSECU on the title at this address:

Pennsylvania State Employees Credit Union
P.O. Box 67013
Harrisburg, PA 17106-7013

You will need your member number and online banking password. For Quicken® using a Mac, you may also need PSECU's Routing #: 231381116.

You CANNOT access Bill Payer in these programs as Billy Payer is a different system. Nor can you access your Quicken® online bill payments using PSECU's other services.

No. However, you may enter notes and categories into the Quicken® software after the transactions download.

No need to pay for checks! We’re happy to offer free basic-style checks so you can put that cash toward something else.

No catches here. We believe in providing our members with high-quality and low-cost products and services. And we understand that your finances may fluctuate from day to day. Rather than stressing you out about keeping a certain amount in your checking account, we’re happy to offer this free checking account and eliminate worries about surprises like minimum balance requirements. We also have:

• No monthly maintenance fee
• No minimum balance fee
• No monthly service fee
• No non-sufficient funds fee
• No excess transaction fee
• No incoming wire transfer fee
• No account closing fee
• No foreign transaction fee
• No lost card fee
• No PSECU withdrawal fee
• No PSECU transfer fee
• No check ordering fee
• No card ordering fee
• No early closeout fee
• No Overdraft Protection Transfer Service fee
• No surcharge fee at in-network or PSECU-owned ATMs

As a digital-first credit union, we have convenient digital banking tools you need to help you manage your money anytime, anywhere you are. With digital banking, you can:

• Move money instantly between your PSECU shares and loans with a few taps or clicks.
• Pay a friend or family member (whether they’re a PSECU member or not).
• Lock your card when it’s misplaced or stolen and unlock it when it’s found.
• Automate your bill payments using our free bill payer service.
• Connect external accounts seamlessly.
• Remotely deposit checks (mobile app only).

For more information about digital banking, visit psecu.com/digital.

Our Overdraft Protection Transfer Service lets you link your checking account to your Regular savings, money market or other shares, or Visa® loans or lines of credit and use those funds available. That means that if you try to spend more than you have in your checking account via check, ACH transaction, or bill payer, we'll automatically transfer funds from the linked account.

We don’t charge a fee for setting up Overdraft Protection Transfer Service. The transfers are free between your PSECU checking, savings, money market accounts, and other shares. However, if you choose to use a credit card to protect your checking account from being overdrawn, those overdraft transfers are considered cash advances. Refer to your credit card agreement for fees and charges related to cash advances.

On top of saving money by not paying an Overdraft Protection Transfer Service fee, having a backup plan for when your checking account is low lets you avoid returned checks or service fees from payees. Please note: While the above guidelines apply to most members, Overdraft Protection Transfer Service is not available for custodial accounts and may not be available for some other specialty account types.

It's easy to enroll - simply follow the instructions below:

• Log into online banking.
• Click the drop-down menu at the top left.
• Under Transfers, select Overdraft Protection.
• Select which options you'd like to be used as your overdraft protection and click Confirm.

Overdraft protection transfers will occur in the order specified under Current Options. You can click the Add or Remove buttons and use the up and down arrows to change the order. Your available options will depend on what account types you have open with us, such as savings shares and credit cards.

We have a variety of products and services that pair perfectly with your checking account.

• Savings shares. A Regular savings share is the cornerstone of your PSECU account. But in addition to your Regular savings, you can open up to five additional savings shares with no minimum balance requirement. You can then rename these shares to keep your money organized in the way that works for you.
• Money market account. The more you save, the more you can earn with dividends that grow alongside your balance. Increased earnings can begin with as little as $500¹ in your account.
• Certificates. With terms from 3-60 months, you can safely and easily grow your money. You can open a new certificate and earn the advertised rate with just $500².

¹Rates and information are subject to change at any time. Fees could reduce earnings on the account(s). The disclosed dividend rates are variable and may change after the member opens the account(s). Money market accounts require a minimum of $500 to earn dividends. For consumer accounts, view Truth in Savings Account Disclosures.

Business Accounts: Business money market accounts require a minimum of $2,500 to earn dividends.

²If your withdrawal plus penalty takes the certificate below the required minimum $500 balance, your certificate will be closed and the penalty will be calculated on the entire balance.

Check Out Our Rates 

If you are noticing that your financial aggregator is not receiving updated information from your PSECU account(s), it is likely that the financial aggregator has not modified their system to support our new online banking platform. Prior to shutting down our legacy online banking system in 2021, we proactively reached out to financial aggregators, however, we cannot guarantee that all have made the necessary updates on their end. We continue to work with any financial aggregators who need our assistance by updating their processes. If you are experiencing issues, please encourage the financial aggregator you work with to contact us to work toward a resolution.

While this option is not available at this time, we will consider this as we continue to improve our digital banking experience.

This feature is not available at this time. Please call PSECU if you do not have your checking information.

This new feature of our online banking platform allows you to view pending ACH deposits and withdrawals. This will let you know when we know that activity will occur on your account soon.

Turning on the Remember Me button will save your User ID and allow you to authorize your device to enable Fingerprint Login, PIN Login, and Quick Balances. Your password will not be saved, and you will always be required to authenticate using either your PIN, password or fingerprint to log into the app when Remember Me is turned on.

The app must have permission to access Contacts. There must also be a mobile phone number and/or email address associated with the contact to be populated.

You can view the phrase you selected by tapping Transfer Activity on the Pay Page. Find the correct transfer, and it will display the phrase next to mobile number or email address of recipient.

The following cannot be deposited with Mobile Deposit.

• PSECU Check Drawn on the Same PSECU Account – The deposit of a check that is drawn from and deposited to the same accountholder’s account at PSECU is PROHIBITED.  Deposits of this nature may result in the immediate revocation of services.
• Non-Negotiable Items – The deposit of any item stamped with a “non-negotiable” watermark is PROHIBITED.  Deposits of this nature may result in the immediate revocation of Services.
• Altered Checks – An altered check is any check that contains evidence of a change (correction fluid, crossed out amounts, etc.) to information on the face of the check. Members with altered checks MUST get a replacement check from the maker before PSECU will accept the deposit.
• Foreign Checks – A foreign check is any check that is issued to you by a financial institution in another country (Canada, France, etc.). Foreign checks may ONLY be deposited by mail.  You must remit all foreign checks to PSECU Funds Management Unit, P.O. Box 67013, Harrisburg, PA 17106-7013.
• Savings Bonds – Savings bonds are not accepted through remote deposit.
• Incomplete Items – An incomplete item is any item that does not contain signatures of the maker, endorsement signatures, or is missing any of the information required during key-entry in a Deposit Session.
• Stale-Dated Checks – Certain checks contain instructions such as “Void 90 days after issue date” or “Must be cashed within six months of issue date.”  Members with stale- dated checks MUST get a replacement check from the maker before PSECU will accept the deposit.
• PSECU Check Drawn on Personal Account (Business Accounts Only) – The deposit of a personal check that is drawn on the accountholder’s personal checking at PSECU is PROHIBITED.  Deposits of this nature may result in the immediate revocation of Services.
• Third Party Checks – The deposit of a check that is made payable to a person who is not listed as an accountholder may result in the immediate revocation of Services.
• Substitute Checks (IRD) – Substitute checks that are created as a reproduction of a digital image of an original check are not accepted through remote deposit.
• Cash – The deposit of cash is PROHIBITED.  Deposits of this nature may result in the immediate revocation of Services.

The transaction will appear as: “Visa® Balance Transfer was mailed to [Payee Name] in the amount of [Amount].”

There is no grace period on balance transfers. Finance charges begin to accrue on the date the balance from another card is posted to your account.

No. Visa® Balance Transfers cannot be used to pay off any other PSECU loan.

Yes. Co-applicants should apply with you when you open your credit card account. We’ll need current identification, and income and contact information for all applicants.

If you just want to add an authorized user, you can do that, too. For instance, you might add employees or your business manager to your account as authorized users. These individuals are allowed to use your business credit card account but aren’t legal account owners.

Only the primary cardholder can add authorized users to your Business Credit Card Account.

Your Contactless card contains an embedded antenna that securely transmits information to the payment reader. When you pay, tap your card within 1-2 inches of the Contactless symbol on the payment reader. A checkmark, green light, or audible beep will indicate that your transaction is complete.

Yes. You can have your account set up to automatically transfer your monthly Visa^® payment from any PSECU share account. You can choose to pay the minimum payment, a specific amount higher than the minimum payment, or the amount necessary to avoid finance charges. These payments are transferred automatically from your account on the 25th of every month. 

To set up a Visa^® automatic payment, please call us at 800.237.7328.

To replace your current card(s), call us at 800.237.7328, extension 3872. We will automatically send Contactless Cards when new or updated cards are issued. If you call in and advise your card is damaged, the card number will stay the same. If your card is lost, stolen or compromised your card will get a new number.

As long as you’re the primary cardholder, you can add an authorized user. Authorized users can be added during your application process, or later in online banking.

Yes. You can have your account set up to automatically transfer your monthly Visa^® payment from any PSECU share account. You can choose to pay the minimum payment, a specific amount higher than the minimum payment, or the amount necessary to avoid finance charges. These payments are transferred automatically from your account on the 25th of every month. To set up a Visa^® automatic payment, please call us at 800.237.7328.

By giving the merchant your card number, you have authorized payment. PSECU cannot then prevent the merchant from posting your charge. If there is an error or a problem with a charge, please contact us at 800.237.7328, extension 3872. You may need to complete additional steps before we can attempt to dispute the charge.

Yes, if you initiated the call. Even if you did not authorize the charge and are calling a merchant to inquire why they charged your account, the merchant may ask for your name, address, or other identifying information. If they cannot locate the charge using this information, you may want to offer your card number. Some merchants are able to locate a transaction by your card number. This will help them to explain the charge and resolve the problem. Always contact PSECU if there is a problem because we may have additional advice or suggestions.

We recommend against giving your card number or other personally identifiable information during a call you did not initiate. The call could be an attempt at identity theft.

Please call us at 800.237.7328, extension 3872. Please note: In order to replace or reorder a card, the member whose name appears on the card should make the request.

All Visa^®  products, including the PSECU Visa Credit Card and the Debit Card, offer zero liability for fraudulent charges if your card is lost or stolen.

Look for the Contactless Symbol on the payment reader at any merchant’s physical location. You’ll see Contactless technology at everyday places like coffee shops, restaurants, grocery stores, public transit kiosks, sports arenas, and more.

To report a lost or stolen ATM / Debit Card card, call 800.237.7328, extension 3872.

Debit Card and Visa^®  cardholders: If you are calling after PSECU business hours, call 800.556.5678, nationwide or 402.222.3600, International to report these cards lost or stolen. You will need to contact PSECU on the next business day to order replacement cards.

You can have up to 10 outstanding balance transfers on your card at one time. The total amount of your unpaid transfer requests can’t exceed the available credit on your card. Keep in mind, there is no grace period on balance transfers. Finance charges begin to accrue on the date the balance from another card is posted to your account.