Recently, we’ve seen an increase in PSECU spoofing scams, where fraudsters pose as PSECU representatives in the hopes of gaining access to your account or cash.
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We have fraudsters impersonating PSECU via telephone. These fraudsters are calling members and acting like they are PSECU.
Your Partner in Account Protection
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Here’s how you can play a role in securing your account:
- Alerts: Enroll in free account alerts via our digital banking platform for real-time notifications on account activities.
- Monitor: Regularly review your account and report any suspicious activity immediately at 800.237.7328. You can also lock your cards via our online banking or mobile app.
- Credit Score Service: Eligible members can sign up for our free monthly credit score updates in digital banking.
- Information Safety: Never share your sensitive information like passwords, PINs, card or account numbers, etc. We will never ask for these details unless you initiate the call.
- Communication: Be cautious of messages that induce fear or urgency, often a tactic used in fraudulent communications.
- Secure Access: Avoid using public WiFi or shared computers for digital banking. Always log out and close your browser after use.
- Device Security: Keep your device’s security features active and updated, including your operating system and anti-virus software.
- Report Suspicious Emails: Forward any emails impersonating PSECU to abuse@psecu.com. This inbox is for incoming messages only.
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As your trusted financial ally, we prioritize your ease and security in managing your finances. We ensure safety through:
- Innovation: Utilizing top-tier technology and expert staff to stay a step ahead of potential threats.
- Staff Training: All our employees receive regular cybersecurity training, reinforcing our collective responsibility to safeguard your money.
- Member Support: Our dedicated team is ready to address your concerns at 800.237.7328, available weekdays 8 a.m. to 6 p.m. (ET) and Saturdays 8 a.m. to 4 p.m. (ET).
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If your PSECU account is compromised, take the following steps:
- Contact Us: Immediately reach us at 800.237.7328 or send a secure message via digital banking.
- Lock Cards: Prevent further fraudulent transactions by locking your debit or credit card(s) through our online banking or mobile app.
- Report Stolen Cards: Report lost or stolen cards via our online banking or mobile app.
- Change PIN: Update your account PIN anytime via digital banking. Note: Our staff cannot provide your PIN.
- Change Credentials: Update your digital banking username and password via Profile & Settings in our mobile app or online banking.
- Device Security: If your device is compromised, turn it off immediately and seek professional servicing.
- Fraud Alert: If a fraudulent account is opened in your name, request an extended fraud alert by contacting:
- Experian: 888.397.3742
- TransUnion: 800.680.7289
- Equifax: 800.525.6285
Contact Us
At PSECU, safeguarding our members' accounts is our top priority. If you suspect fraudulent activity, notice any unusual transactions, or misplace your cards, we urge you to contact us immediately!
Report a Lost or Stolen Card
In Digital Banking
Navigate to Manage Cards in digital banking to reorder or close your card.
Call Us
- Nationwide: 855.893.4964
- International*: 717.409.3757
Report Security Concerns
Call Us
- Nationwide: 800.237.7328
Hours
- Monday – Friday: 8 a.m. - 6 p.m. (ET)
- Saturday: 8 a.m. - 4 p.m. (ET)
Report Fraud Activity
Call Us
- Nationwide: 800.237.7328, ext. 3872
Hours
- Monday – Friday: 8 a.m. - 6 p.m. (ET)
- Saturday: 8 a.m. - 4 p.m. (ET)
Dispute a Charge
Report unauthorized transactions on your card
Outside of the above hours, log into your account to lock your card(s), change your login credentials, and monitor your transactions.
*Not a toll-free number; regular charges apply.
Additional Resources
Security & Fraud Articles
Blog articles that can help you protect yourself from security and fraud related dangers.
Identity Theft
The federal government’s one-stop resource for identity theft victims, IdentityTheft.gov provides assistance in the recovery process.
Free Credit Reports
You can receive one free credit report from each credit reporting bureau per year. Request them at AnnualCreditReport.com and review each for accuracy.