Digital Banking Support
Part of being a digital-first credit union is having digital banking tools that put YOU first. Learn how to make the most of what we offer and get troubleshooting tips.
What Would You Like to Do?
You can access your account through online banking or the PSECU Mobile app. While you’re logged in, you can also send us a secure message with any questions regarding your account.
Being digital-first means we provide banking options that are secure and convenient, so you don’t need to visit a physical location. Our focus on self-service tools allows you to bank when and where it’s convenient for you.
Your feedback is important to us. We use it to make improvements that better meet your banking needs. Check out our most recent updates.
Mobile Deposit to Any Share
Snap, tap, and deposit your check into your checking or any savings share. When you initiate a mobile deposit, you’ll see a dropdown menu. Simply select where you want to deposit the check and complete the process.
Change Certificate Maturity Option
You can now change where the money in your certificate goes upon maturity. Before the maturity date, you can choose if you want to automatically renew, receive a check for the balance, or have the funds transferred to another share on your account.
Reorder/Close Your Card(s)
Need to reorder or even close your PSECU card(s)? Instead of calling in, you can save time by doing it yourself in digital banking. Just go to Manage Cards where you'll see several options, including reordering and closing your card.
Need Help with a Specific Product or Service?
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Pay people you know and trust with Zelle®.
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Instantly link accounts at other financial institutions to your PSECU account using Plaid.
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Automate recurring and one-time bill payments with our free bill payer service.
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Add your PSECU card to your mobile wallet.
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Manage your PSECU debit or credit card.
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Sign up for our free credit score service*.
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Deposit checks on the go with mobile deposit.
Browse Common Questions
If you’ve got questions about digital banking, we’ve got you covered. Browse our most frequently asked questions below. You can also see all our FAQs here.
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We have a library of how-to videos designed to help you navigate our digital banking tools. You can find it here. Don’t see a video on the topic you’d like? Send us a suggestion. We’re constantly adding to our video tutorial collection based on member feedback.
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If you’re locked out of digital banking, you can click here to regain access using your username or account number and PIN.
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If you’re looking for your member number, you can find it easily in online or mobile banking. Simply log in and open the menu in the top left corner. In online banking, select View Account Number. In the mobile app, choose Profile & Settings and then Account Number.
If you’re looking for the account number for a specific share (i.e., checking, savings), you can find that information in online or mobile banking. In online banking, click on Accounts in the top navigation, then select which account you’d like to see the number for, click on Details, and then Share Number. In our mobile app, select the account you’d like to see the number for and then click on the information circle in the top right corner. You’ll then be shown your Share Information, including the Share Number.
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To create a username and password for digital banking, visit this site. You will then follow the on-screen prompts to set up digital banking. You will need the last four digits of your Social Security number.
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Turning on the Remember Me option in our mobile app will save your user ID and allow you to enable FaceID, Fingerprint Login, PIN Login, and Quick Balances. Your password will not be saved, and you’ll always be required to enter your PIN, password, fingerprint, or facial ID to log in when Remember Me is turned on.
Zelle® and Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
*PSECU is not a credit reporting agency. Members must have PSECU checking or a PSECU loan to be eligible for this service. Joint owners are not eligible.